Industry Updates

Timely CRM Updates

CRM in a Down Economy

Find out why you should continue - or even accelerate - your CRM initiatives during this economic slowdown. From the Peppers and Rogers Group.

CRM from a Telco Perspective

How CRM is adding value to "dot-com" ventures in the telecommunications arena. Presented by Communications Convergence.com.

Key Challenges for CRM

A recent evaluation of the difficulties that organizations have experienced implementing CRM leads Gartner to unveil a vision of emerging business benefits for these apps.